Help
Need help? We got you.
Frequently Asked Questions
Find answers to common questions about our phishing simulation platform.
Getting Started
New to Marulk? Follow these steps to get started with your first phishing simulation campaign.
1. Create Your Account
Sign up for a Marulk account at app.marulksecurity.com. Choose the plan that best fits your business needs.
2. Add Team Members
Go to Team Management in your dashboard and add your team members. You can import them via CSV or add them manually.
3. Create Your First Campaign
Navigate to Campaigns and click 'Create New Campaign'. Choose a template or create a custom phishing simulation.
4. Schedule and Launch
Set a date and time for your campaign, or launch it immediately. The platform will automatically send the simulation emails to your team.
5. Review Results
After the campaign runs, check the Analytics section to see how your team responded. Use this data to identify areas where additional training might be needed.
Contact Support
Need additional help? Our support team is here to assist you.
Email Support
Send us an email and we'll get back to you as soon as possible.
support@marulksecurity.comSupport Hours
We're available to help you during the following hours:
Monday - Friday: 9:00 AM - 5:00 PM CET
Weekend: Limited support available
Priority Support
Pro and Business plan subscribers receive priority support with faster response times.
Access Your Dashboard
You can also access support directly from your dashboard at app.marulksecurity.com
Go to Dashboard